Boxpi App Privacy Policy

Effective Date: October 20, 2025

This Privacy Policy governs the manner in which Boxpi j. s. a. ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the Boxpi App mobile application ("App"). This policy applies to the App and all products and services offered by Boxpi j. s. a.

1. Information We Collect

We may collect personal and non-personal information from Users in a variety of ways, which are detailed below.

A. Personal Data You Provide Voluntarily

This includes information that personally identifies you, such as:

Account Information: Name, email address, username, password (collected during registration or account setup).
Support / Contact Information: Information you provide when contacting us for customer support or inquiries.
Billing / Payment Information: There are no in-app purchases.

B. Data Collected Automatically

When you use the App, we automatically collect certain information:

Camera Access for Scanning: We require access to your device’s camera to enable the core functionality of scanning shipping labels. The App processes image data locally on your device solely to extract label information (e.g., tracking numbers). The original image, photo, or video stream is never recorded, stored on our servers, or transmitted externally.
Usage Data: Information about how you interact with the App (access times, features used, screens viewed, crashes, system activity).
Device Information: Device type, operating system version, unique device identifiers, IP address, mobile network information, and app version.

2. How We Use the Collected Information

To Provide and Maintain the App: To deliver core functionality, allow you to scan shipping labels, manage your account, and provide related services.
To Improve the App: To understand usage, analyze crashes, troubleshoot issues, and improve features.
To Communicate With You: To respond to inquiries, send service announcements, security alerts, and support messages.
To Prevent Fraud and Security: To protect against unauthorized or illegal activity.

3. Sharing Your Personal Data

Boxpi j. s. a. will not sell your personal and sensitive user data. We share data only in the following limited situations:

With Service Providers: Trusted third parties performing services on our behalf (hosting, analytics, customer support), including:
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
For Business Transfers: In case of merger, acquisition, or sale of assets.
For Legal Reasons: If required by law or lawful requests.
With Your Consent: For any other purpose with your explicit consent.

4. Third-Party Services / SDKs

The App does not use third-party services or SDKs.

5. Data Retention and Deletion

Retention: We retain personal data only as long as necessary or as required by law.
User Right to Delete: You may request account and data deletion by emailing support@boxpi.com. We respond within 30 days unless legal obligations apply.

6. Security

We use industry-standard security measures including HTTPS/SSL, secure servers, and access control. However, no system is 100% secure.

7. Children’s Privacy

The Boxpi App is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.